FAQs

What do i do if i need to cancel?

  • If you want to cancel your Bouncy Castle then please call us as soon as possible so that someone else can book the castle.

Are there any rules?

  • Bouncy Castle is to be supervised by an adult at all times.
  • Please NO Food, Drink , Shoes, Sharp objects , NO Silly string , confetti or pets.
  • Shoes must be removed.

I am organising for school fair or an event can you help?

  • YES, we cater for all events big or small and are experts in making your event run smoothly with lots of great advice to help you along the way.

Does the bouncy castle need to be in a particular area?

  • Make sure there is enough space for our Bouncy Castle, plus at least 2ft around the sides.

  • Please ensure that the area the Bouncy Castle is to be placed on is not on a steep slope and is clear of debris, such as animal mess and glass.

Will you deliver, set up and collect the Bouncy Castle?

  • Yes, it is all included in the price you where quoted.

What days can I hire a Bouncy Castle from Phoenix Castles?

  • We are open 7 days a week, 365 days a year. Our Bouncy castles and other products we offer are available to hire all year round including bank holidays, Christmas and all other festive days.

How much electricity does a bouncy castle use ?